Success Stories

His fears were unfounded. The minute Brooke’s Bed & Biscuit opened in November 1999, customers flocked in.

“They say ‘if you build it, they will come’. Well, almost immediately we had 100 dogs booked in for Thanksgiving and we had to turn people away. We had family and friends helping out those first few weeks along with a couple of people we hired. But when it was obvious dog boarding was that much in demand, we started hiring permanently.”

Over the next two decades, Brooke’s Bed & Biscuit went from strength to strength. Increasing capacity, the business would eventually be able to board up to 150 dogs in 91 large double enclosures; and have eight outdoor yards and full daycare and grooming services.

Richard, who describes himself as “between retirements” when Brooke’s launched (he has retired five times!), stayed on, working side by side with Brooke as his boss for over 20 years longer than anticipated.

“I said I’d stay for the first two years. But we were a great team, and it was so much fun. She couldn’t run the place without me, and I couldn’t run it without her. So, we just kept going and it was a really great time.”

Around 15 years in to the business, Brooke developed a non-cancerous inoperable brain tumor, an unwelcome intrusion into their comfortable cadence. The duo took it in their stride, managing well with great staff and loyal customers, but as the next eight years wore on, the illness overcame Brooke’s ability to manage even normal noise levels and daily tasks. At that point, Richard knew it was time to sell the business, and working together at Brooke’s would be over.

They already knew who to contact.

“We had seen an ad for PET|VET in one of the trade magazines so we already knew they were the ones to call. We talked with the PET|VET team for about 9 months. By the time we signed up to sell, her team probably knew more about the business than we did.”

Now in his 80s, Richard is an experienced businessman, with a background in real estate development, equipment leasing and other businesses.

“My wife always calls me ‘a deal junkie’,” he laughs. But that deal-making background meant he recognized when a specialist was needed.

“Over the years, we had a few conversations with potential buyers that had not gone anywhere. When we met Teija, we knew she was it. Selling a pet resort requires a professional and PET|VET was dynamite. Our transaction was very smooth because we always use a professional accountant for our businesses and now, we had a professional team running the transaction.”

PET|VET worked meticulously on backing out the family business expenses to get to the adjusted EBITDA, arriving at a sales price that surprised even Richard and Brooke. Once on the market, it took only a few weeks for PET|VET to obtain a full cash offer from a national consolidator.

“It all went very smoothly. The PET|VET team is so professional and knows exactly what they are doing. Your job is just to do whatever they say,” Richard laughs. “After the deal closed, Teija sent us a case of wine. Brooke said we should be buying them the case of wine! The deal more than covered the cost of using a broker. Well worth it – definitely.”

With the buyer set to purchase the business and land combined, Richard and Brooke’s working relationship was nearing its end. But just days before the deal closed, a curve ball came – an objection from a nearby business. Details aside, the result was that the buyer bought just the business and the Brooke retained ownership of the real estate. Richard was delighted. He had wanted Brooke to be able to benefit as a landlord and this curve ball gave her exactly that. And not just her. Their working relationship was not going to end after all. When the deal closed in May, Brooke became the landlord and Richard became the property manager.

“So, we are still working together, and she is still my boss,” Richard concludes happily.